Error: "Partial success"

Solution: This error means that some contributions were successful and others have failed. If you don't see more details on the error message, you can try checking in your Smart Pension account for a more detailed error message.

To recover, you can download the PAPDIS file from Zelt. Go to Smart Pension > Contributions > Upload. Here is a guide from Smart Pension

Error: "Company contains employees without external ID"

Solution: External ID in Smart Pension is Zelt's payroll ID. To ensure the sync to Smart Pension works correctly, check that Payroll IDs in Zelt are identical to External IDs in your Smart Pension account. If at least one employee (including terminated ones) is missing an external ID, any sync with payroll will fail. Smart Pension recommend to complete the external ID for each employee so you can easily associate an employee on our system within your own payroll application or process. ​

Error: We’re unable to identify the contribution schedule you’re submitting information for. Please provide the payment due date to help us identify it.

Explanation: It appears that there are multiple Worker Groups that have the same start and end dates. Nest API does not support multiple groups with the same schedule dates. When you are uploading the PAPDIS file via API the only differentiation between 2 groups should be dates.

Because both schedules have the same Payment Due Dates - API submission fails.

It's a known limitation in Nest: (Error code: IFC11679) We’re unable to identify the contribution schedule you’re submitting information for. Please provide the payment due date to help us identify it.
​
​Explanation from Nest: We can’t process your file until this date is provided. Once the payment due date is provided, system should be able to identify the exact contribution schedule. When the employer is submitting a contribution schedule and has not provided Payment Due Date (or provided Payment Due Date which is the same for multiple scheduled) because of which system has found 2 schedules with which the provided header data is matching.

To recover: You need to download the pension file from Zelt payrun and upload it to Nest manually.

Long term solution: Connect with Nest and ask to change the period and payment date for one group. Otherwise, we would suggest to make a change in the New Tax Year in April, to offset the two groups by 1 day. It does not impact your financial reporting, just helps with the integration with Nest.